, Project Management, Government Procurement, Building Relationships, Customer Service, Negotiation, Data Analysis, Project Planning, Leadership, Cross functional Team. , Policy, Budgets, Government, Change Management, Microsoft Excel, Strategic Sourcing, Federal Government, Software Documentation, Team Building, PMP, Contract Analysis, Access, Metrics Reporting, SAPTampa/St. Petersburg, Florida AreaIT Helpdesk / Desktop Support ManagerInformation Technology and ServicesEducationWyland Baptist University 1999 — 2001Master of Business Administration MBA, Management Information SystemsEastern Illinois UniversityBachelor of Science BS, Career OccupationsUnited States Air Force Senior Noncommissioned Officer AcademyGraduate, Military and Strategic LeadershipCommunity College of the Air ForceAssociate of Arts and Sciences AAS, Aircraft Systems Maintenance TechnologyCommunity College of the Air ForceAssociate of Arts and Sciences AAS, Instructor of Technology and Military ScienceExperienceMyUS. com January 2014 April 2014 PODS inc July 2004 June 2013 American Express Financial Advisers and AP Financial 2003 2004 Special Data Processing 2003 2003 Community College of the Air Force 2000 2002 Community College of the Air Force 1998 2000 Community College of the Air Force 1993 1998 SkillsLeadership, Team Building, Process Improvement, Project Management, Troubleshooting, Change Management, Management, Windows, Project Planning, Problem Management, Incident Management, Instructional Design, IT Asset Management, Mobile Devices, Teaching, Curriculum Development, Software Deployment, Technology Deployment, ITIL CertifiedHouston, Texas AreaInformation Technology and Innovation Leader at Atlantic Plant Maintenance Corporate GE Power and WaterInformation Technology and ServicesEducationTroy University 2006 — 2007Master of Business Administration MBA, MBA IS, 3. 90 GPATroy University 2002 — 2004Master of Science MS, Management / HRM, 3. 90 GPAUniversity of California, Berkeley, Haas School of BusinessUniversity of Maryland University College 2000 — 2002Bachelor of Science BS, Information Systems Management, 4.